FAQ - KHYVA | Luxury Gifting | Simple Ordering | Exquisite Exquisite Packaging
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Nominated Day Delivery
Luxury Brands
Complimentary Gift Box
 

FAQ

Got a question?

If you can’t find the answer in our FAQs, drop us a message at [email protected] and we’ll be happy to help.

Delivery

Whether you need a Khyva hamper delivered to you, or straight to the lucky recipient, we’ve got you covered. Don’t worry – we never enclose invoices or receipts in our packages. Simply choose a delivery option that’s convenient for you and leave the rest to be unwrapped.

UK Mainland Delivery :

For your peace of mind, all our parcels are sent using DHL or Royal Mail, which allows you to track your parcel door to door. You can choose from nominated day delivery (please allow 3 working days from the date of your order) or next day delivery (including Saturdays) if you place your order by 12pm.

International Delivery :
We deliver luxury boxes of happiness all over the world. Email us at [email protected] to find out the best rates and delivery times for your hamper.

Uh oh! I’ve left it late, can you deliver tomorrow?
We’re here to save the day! If you are placing your order by 12pm, choose next day delivery at the checkout. If not, get in touch with us at [email protected] to see what we can do.

Our hampers

Do you plan to introduce more hampers for new occasions?
We love any excuse to gift. Birthdays, Thank you, Bon Voyage, Graduation…or just because. Sign up to our newsletter to be the first to hear about our new hampers. Let us know if you’ve got an idea or quirky name for a new hamper.

Will you be using other brands?
We carefully choose brands that not only provide quality products, but are ethical too. We’re always on the lookout to expand our collection, so if you’d like to work with us get in touch.

Can I recycle the packaging?
Our mailbox is 100% recyclable and FSC* certified.

Products

Are any of the products featured in your hampers tested on animals?
Absolutely not! Khyva and our staff are against all animal testing.

Are your cosmetic products suitable for pregnant women and babies?
We make every effort to work with organic brands, all products are free from harmful ingredients making our baby themed hampers perfect to treat expecting/new mums and babies.

Returns

Do you offer refunds?

Khyva does not offer refunds once an order has been despatched. If you’re not completely satisfied with your order please email [email protected]

Payment Options

What payment options do you accept?

You can pay for your luxury hamper using PayPal or Debit/Credit card. We use secure payment systems for your protection.

I've got another question

When we’re not gifting, we’re talking. If you’ve got a question send us an email at [email protected]

 

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